Assistant Manager, IPGC Operations

About the role

NTU PACE coordinates and unites internal departments and external partners to promote NTU's postgraduate programmes by coursework (PGCs) and lifelong learning initiatives. This is a new position for a new hire to run the MSc in Enterprise Artificial Intelligence (MSEAI) programme, which has 172 students in its first cohort starting in July 2026. The role reports to the Assistant Director (IPGC Programme Management and Operations) and ensures a high-quality learning experience across the suite of inter-disciplinary graduate programmes.

Key responsibilities

• Orientation: plan, schedule and run orientation activities, including procurement of items, refreshments, preparation classes, workshops and teambuilding events.
• Timetabling and faculty scheduling: work with Programme Directors on curriculum reviews, course introductions or removals, and timetables for each trimester; handle track specialisations, cross-listed electives, graduation timelines and work-practicum and exchange requests.
• Pre-course: share course information and materials with students, give academic advice on prerequisites, and register students accurately.
• In-course: procure and deliver IT/AV services, refreshments and supplies for lessons.
• Post-course: enter exam marks accurately, comply with assessment policies, and design and analyse exit surveys.
• Student management: plan student events, maintain student databases, monitor academic progress and graduation requirements.
• Reporting and finance: help gather survey data, support tuition fee collection and vendor payments.
• Student leaders: help plan leadership-point rules, oversee certification, and engage student leaders in student body activities.

Required profile

• Minimum bachelor's degree in business or related fields.
• At least 3 years of relevant work experience in administration or education programme management.
• Strong ability to apply knowledge of university academic policies, programmes and structures.
• Excellent oral and written communication, problem-solving and collaborative skills.
• Able to work under pressure with competing deadlines and to tolerate ambiguity.