Assistant Manager / Senior Executive, Zone Operations, PHCC

About the role

NUHS Population Health & Community Care (PHCC) is the Regional Health Manager for western Singapore, bringing together NUHS hospitals and polyclinics, general practitioners, social care providers and community partners to improve residents' health and wellbeing. This Assistant Manager / Senior Executive role supports the operations of the Community Care Team in an assigned area, helping residents lead healthier lives and anchoring care in the community.

Key responsibilities

• Support the operations of the Community Care Team in an assigned area, including transition care programmes and Community Health Posts.
• Engage community partners to collaborate on resident care and coordinate community operations.
• Support operations planning in the assigned area.
• Analyse operations data, monitor workload and track performance against operations KPIs.
• Pilot new programmes and processes, evaluate the use of technology to improve workflows, and assess the success of pilots.
• Contribute to Patient Experience efforts, manage feedback from all sources and work with stakeholders on service recovery and identifying service gaps.
• Perform any other duties as assigned.

Required profile

• Bachelor's degree.
• Minimum 2 years of working experience.
• Experience in healthcare, operations-related and/or customer service environments is advantageous.
• Good written, communication and interpersonal skills.
• Strong sense of responsibility and ability to manage complaints and feedback.