Associate, Fund Administration & Relationship Management

About the role

CiticCLS is looking for an Associate in Fund Administration, Relationship Management and Fund Services. The role acts as the main point of contact for assigned fund clients, handling their day-to-day enquiries and coordinating with internal teams to deliver service.

Key responsibilities

• Serve as the primary contact for assigned fund clients, responding promptly and accurately to daily enquiries.
• Manage day-to-day client communication and coordinate with internal operations teams to resolve issues efficiently.
• Monitor and track fund onboarding and ongoing operational tasks, keeping clients informed of status updates.
• Handle client complaints and special requests according to procedure, escalating when necessary.
• Maintain a clear understanding of each client's fund structure, operational needs and service expectations.
• Collaborate with legal, compliance, accounting and investor relations teams to meet agreed service standards.
• Advise clients on operational processes, documentation and regulatory compliance.
• Prepare and deliver regular service updates, reports and meeting materials for clients.
• Support client service standards, improve service workflows and monitor client satisfaction.

Required profile

• Bachelor's degree or above in Business or a related discipline.
• 5 to 8+ years' relevant experience in fund, financial solutions and corporate solutions, ideally with an established fund administrator, financial service provider, asset management firm or securities services provider in Singapore.
• Experience in client services or relationship management.
• Existing network of third-party influencers and business contacts preferred; prior experience with a Chinese company is a plus.
• Strong self-confidence and strategic mindset to engage stakeholders at all seniority levels.
• Excellent written and verbal English and Chinese, as the role involves frequent communication with the Beijing headquarters.