Banking Operations Specialist

About the role

Wise is hiring a Banking Operations Specialist in Singapore. As the backbone of its banking partnerships, you ensure the flawless execution of time-sensitive operational tasks that underpin banking governance and compliance. You manage the end-to-end operational lifecycle for banking partners, supporting regulatory compliance and strong relationships.

Key responsibilities

• Manage banking partner access and signatory requests from start to finish, keeping records accurate and up to date
• Prepare documentation and evidence for audits and control reviews, and follow through on actions to address findings
• Coordinate annual due diligence requests from banking partners, gathering documentation from relevant teams including Compliance
• Onboard new banking portals, assess risks and check that required controls are in place, working with partners and internal teams to close gaps
• Investigate and resolve banking governance queries and operational issues, escalating complex cases and tracking them to resolution
• Act as a key contact for Banking, Payment Operations and other internal teams, giving clear information and timely updates
• Maintain the Partner Bank Directory, procedures and other key documentation
• Identify opportunities to simplify workflows and improve efficiency, accuracy and compliance
• Stay informed about changes to processes, policies and regulatory requirements

Required profile

• At least 3-5 years of experience in banking, fintech or another complex operational environment, managing detailed work and competing deadlines
• Ability to follow policies, identify control gaps and escalate risks or ask for guidance
• Attention to detail and ownership of accurate records and complete documentation
• Problem-solving ability and stakeholder communication with senior internal and external stakeholders, including banking partners
• Ability to manage workload independently, prioritise time-sensitive or higher-risk tasks and communicate early when blocked

Nice to have

• Experience with banking portals, access permissions or authorised signatory management
• Experience supporting due diligence, audits or control reviews
• Familiarity with access controls, payment systems or financial reconciliation tools
• A relevant qualification or certification in banking, compliance or operational risk