Branch Customer Service Officer (Banking) - Contract
Manpower · Singapore
Job description
About the role
A contract position for a Branch Customer Service Officer in banking, advertised through Manpower in Singapore. The role covers over-the-counter banking, customer service and product promotion at the branch.
Key responsibilities
- Handle over-the-counter transactions efficiently and accurately.
- Assist customers with enquiries and meet service delivery standards to achieve customer satisfaction.
- Prospect and introduce customers to the bank's products and services.
- Educate and migrate customers to use the digital platform.
- Manage customer wait times and service levels, and handle complaints and negative customer experiences.
- Carry out banking activities in line with the bank's regulatory requirements and keep customer information confidential.
Required profile
- Diploma, Higher NITEC or degree in Banking, Finance or a similar field.
- Experience delivering customer journeys and digital features.
- Ability to adapt to ambiguity and use data to drive productivity and performance.
- Willingness to work on weekends; training will be provided.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Singapore.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 6 hours ago
Expires 1 month from now
3 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Manpower
Singapore