Business System Analyst (Healthcare, 1-Year Renewable Contract)

About the role

NCS, a technology services firm operating across the Asia Pacific region, is hiring a Business System Analyst to support its client in the healthcare industry. The position is a full-time, yearly renewable direct contract based in Singapore.

Key responsibilities

• Serve as a techno-functional analyst, bridging business requirements with technical solutions through system design, requirement analysis and functional validation.
• Provide ongoing application support and take part in the full SDLC, from requirements gathering and design to testing, deployment and maintenance.
• Lead requirement-gathering sessions and turn business needs into functional specifications, workflows and solution designs.
• Perform functional analysis and ensure solutions match business objectives, processes and technical feasibility.
• Document requirements, processes and system designs comprehensively.
• Define and run test strategies, write test cases, carry out functional and user acceptance testing and follow up on defect resolution.
• Plan and deliver end-user training for new implementations or enhancements.
• Advise business stakeholders on IT processes, workflows and organisational impacts, and support project management, progress tracking and delivery within scope, timeline and budget.
• Coordinate cross-functional resources and provide 24/7 application support where required.
• Contribute to RFP preparation, vendor assessments and solution evaluations.

Required profile

• 2-5 years of experience developing, implementing and maintaining IT systems.
• Operational and production support experience, resolving tickets and incidents.
• Bachelor's degree in Computer Science, Computer Engineering or a related engineering discipline.
• Prior healthcare experience is an advantage.

Required skills

• Strong business analysis skills and solid understanding of MS Windows environments and enterprise application support.
• Proficiency in SQL/Oracle databases.
• Demonstrated success in project management, stakeholder management and vendor coordination.