Client Services Manager - Travel Vertical

About the role

Rakuten Advertising, part of Rakuten Group, is looking for a Client Services Manager based in Singapore to lead its Travel vertical across Asia. The role is responsible for high-level relationship management and strategic partnerships with clients, acting as the primary manager and client liaison for client service engagements and outsourced solutions. It focuses on client satisfaction, open communication channels and the overall management of client relationships.

Key responsibilities

• Serve as the regional lead for the Travel vertical across Asia, driving execution of Travel growth strategies and initiatives.
• Support key Travel client relationships and executive stakeholder engagement, and identify growth opportunities with existing and prospective Travel advertisers.
• Work closely with Client Services and Sales teams on account expansion plans.
• Develop Travel industry insights, trends and thought leadership content, and lead cross-functional collaboration on Travel projects.
• Represent Rakuten Advertising at Travel industry events and client meetings.
• Manage the team's daily operations, set metrics and performance standards, and audit team activities and client engagement processes.
• Hire and develop team members, mentor them and foster continuous improvement.
• Ensure compliance with industry standards and organisational policies, and benchmark client strategies against industry best practice.

Required profile

• 5 to 8+ years of experience in digital marketing, affiliate marketing, partnerships, travel or eCommerce.
• Strong stakeholder management and client-facing experience.
• Experience with Travel brands, airlines, hotels, OTAs, loyalty programmes or related sectors preferred.
• Commercial mindset with the ability to identify growth opportunities.