Cloud Support Engineer (Kubernetes)

About the role

We are seeking an experienced Cloud Support Engineer with deep expertise in Kubernetes to join our team in Singapore. The role involves providing L2/L3 technical support for cloud and data protection environments, ensuring customers receive timely and effective solutions.

Key responsibilities

• Deliver L2/L3 support for Kubernetes clusters and associated cloud platforms.
• Troubleshoot backup, recovery, storage, and cloud integration issues.
• Analyze logs, identify root causes, and reproduce technical problems.
• Collaborate with engineering teams to resolve product‑related defects.
• Communicate clear technical guidance and status updates to customers.

Required profile

• Hands‑on experience administering and troubleshooting Kubernetes.
• Proficiency with at least one major cloud provider (AWS, Azure, or GCP) and its managed Kubernetes services (EKS, AKS, GKE).
• Strong Linux command‑line skills and familiarity with backup or disaster‑recovery concepts.
• Previous experience in a customer‑facing L2/L3 technical support role.

Required skills

• Kubernetes
• AWS
• Azure
• GCP
• EKS
• AKS
• GKE
• Linux
• Python
• Shell scripting
• CI/CD pipelines