Concierge Attendant - NoMad Singapore

About the role

The Concierge Attendant is the key point of contact for all guests, including VIPs, at the NoMad hotel in Singapore. The role delivers information, recommendations and coordination of guest services within the hotel and in the local area, while supporting daily Front Office operations and shaping first impressions.

Key responsibilities

• Respond promptly and professionally to guest enquiries and provide accurate information on hotel facilities, services and operations
• Provide recommendations and booking assistance for restaurants, attractions, tours, transport and entertainment, including theatre tickets, city tours, medical services and flight enquiries
• Safely handle, store and retrieve guest luggage, and deliver messages, parcels and guest requests
• Stay informed of VIP arrivals and special requests, and coordinate with other departments to meet guest needs
• Maintain order, safety and cleanliness in the lobby and entrance areas, and manage arrival and departure traffic
• Liaise with Front Office, Housekeeping and other departments, and support Management in emergencies
• Follow hotel policies, brand standards and safety procedures, and protect guest data and confidentiality

Required profile

• Previous experience in concierge, front office or guest services preferred
• Strong communication and customer service skills
• Good knowledge of local attractions, services and hospitality offerings
• Ability to multitask, work independently and as part of a team, and adapt to a fast-paced environment
• Professional telephone and face-to-face etiquette, and a well-groomed appearance