Customer Service Associate – Group Contact Centre

About the role

The Senior/Customer Service Associate works within the Group Contact Centre to provide front‑line support to patients and the public. You will handle enquiries, schedule appointments and coordinate with internal departments in a fast‑paced healthcare environment.

Key responsibilities

• Deliver excellent customer service by understanding callers' needs.
• Provide accurate information and assistance to resolve enquiries.
• Book, modify or cancel appointments as requested.
• Manage hotline administrative tasks such as email handling, referral requests and emergency activations.
• Coordinate with other hospital departments to ensure timely follow‑up of requests.

Required profile

• Minimum Diploma in any discipline (fresh graduates welcome).
• Preferably 1–2 years experience in healthcare, contact‑centre or service‑related roles.
• Fluent oral and written English; ability to communicate in mother tongue.
• Cheerful personality with strong interpersonal skills.
• Ability to work in a fast‑paced, stressful environment and handle rotating shifts, public holidays and weekends.
• Willingness to be on standby when required.

Required skills

• Computer literacy.
• Proficient typing skills.