Designer - Enterprise Singapore

About the role

GovTech, the lead agency behind Singapore's Smart Nation initiatives, is hiring a Designer for Enterprise Singapore. The role covers user research, service and experience design, and UX and interaction design for grants, tax incentive and loan administration processes, working closely with Product Managers and developers.

Key responsibilities

• User research and discovery: conduct user interviews, usability studies, contextual inquiries and discovery workshops; turn findings into actionable insights and advocate for user needs throughout product development.
• Service and experience design: map and redesign end-to-end journeys, simplify complex workflows, and drive service blueprinting and journey mapping.
• UX and interaction design: create user flows, wireframes, prototypes and interaction designs, and ensure consistency across ESIMS using design standards and reusable patterns.
• Product collaboration: work with Product Managers to shape strategy and roadmap, collaborate with developers, and take part in Agile ceremonies.
• Design quality and accessibility: champion inclusive design, ensure compliance with government digital service standards, run design reviews and usability evaluations.
• Continuous improvement: use qualitative and quantitative feedback and user testing to drive evidence-based design and measurable improvements.

Required profile

• Bachelor's degree in HCI, Design, Psychology, Information Systems, Industrial Design or a related discipline.
• 3 years of experience in UX, product or service design.
• Strong portfolio showing user-centred design and problem solving.
• Experience with user research, usability testing, design validation, enterprise systems and product teams.
• Strong facilitation, communication and storytelling skills.

Required skills

• Proficiency in Figma and modern design and prototyping tools.
• Wireframes, user journeys, prototypes and service blueprints.
• Usability principles, accessibility standards and interaction design.
• Familiarity with front-end implementation and design systems is advantageous.

What we offer

• Competitive salary and benefits package with opportunities for professional growth.
• A collaborative, creative work environment.
• Flexible work arrangements (subject to the job role).