Director, Client Consulting - Global Clients & Acquirers

About the role

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving card issuers, acquirers and merchants with strategy, payments, data analytics, marketing, operations and macroeconomics advice. As Director, Client Consulting for Global Clients & Acquirers, you will lead VCA engagements in the Singapore market and report to the Head of VCA GCA. The team covers strategic growth, profitability, risk management, digital strategy and portfolio management. At least 3 days per week must be spent in the office.

Key responsibilities

• Analyze client needs using Visa and external data and identify consulting opportunities with key clients
• Develop project pitches, secure new consulting assignments and re-engagements through a consultative sales approach
• Deliver consulting projects, resolve complex strategic problems and manage project structures, scope, budget, paperwork and external consultants
• Cultivate relationships with Global Clients & Acquirers, optimise client performance and implement recommendations across the customer lifecycle and new product launches
• Work cross-functionally with Marketing, Products, Risk and other teams, and with Client Relationship Managers, to promote solutions and deliver engagements
• Drive growth and profitability through portfolio management and segment expansion, and support the VCA Singapore team with strategy, reporting and operations

Required profile

• 12+ years of experience with a Bachelor's degree, or 8+ years with an advanced degree (Masters/MBA/JD/MD), or 3+ years with a PhD
• Experience designing and managing client consulting solutions
• Experience analysing client journeys and building strategies for client experience improvement
• Experience partnering with cross-functional teams, resolving client issues and developing long-term business strategies
• Preferred: 12+ years with a Bachelor's, 8-10 years with an advanced degree, 6+ years with a PhD, and experience in banking, card issuing and/or acquiring

Required skills

• Analytical and technically minded
• Strong oral and written communication
• Detail oriented, comfortable in a fast-paced, multi-threaded environment
• Matrix management and curiosity about connecting disparate pieces of information