Director, Technical Services - APAC

About the role

Axis is looking for a strategic, customer-focused leader to build a scalable Technical Services organization for the Asia Pacific region. The role balances regional needs with global alignment, develops strong leaders and uses technology to improve support, while partnering with Sales to build customer confidence and enable growth. The position is based in Singapore (hybrid) or Australia (primarily on-site, with some flexibility possible), with occasional travel including regional visits across APAC and periodic meetings or conferences in Lund, Sweden.

Key responsibilities

• Set the direction for APAC Technical Services and turn strategy into practical plans.
• Evolve the support model, team structure and capabilities to meet changing business needs.
• Align regional teams with global Technical Services and HQ.
• Improve customer and partner support, escalations and service consistency.
• Explore AI, automation and self-service to enhance service quality and productivity.
• Partner with Sales and channel teams to support customer success and share customer insights.
• Develop Technical Services leaders and teams and report on performance and improvement opportunities.

Required profile

• Strong leadership experience in B2B technical support, technical services or service delivery.
• Experience leading managers and technical teams across multiple locations or markets.
• A track record of improving support operations while balancing customer and business needs.
• A customer-success mindset and the ability to influence across Sales, partners and global teams.
• Confidence leading critical customer escalations and developing people.

Required skills

• Knowledge of IT infrastructure, including servers and networks.
• Security-industry experience is an advantage.

What we offer

• Positive work environment, recognised by the Great Place to Work certification.
• Team Fika, learning and development opportunities.
• Sustainability and social responsibility commitments.
• Country-specific benefits that may include group health insurance, gym or home internet allowance.
• Employee assistance program with free counselling.

The employment is permanent, and early applications are encouraged as shortlisting occurs on a rolling basis. Certain roles require background checks.