Executive, IT Operations (Audio-Visual)

About the role

Nanyang Technological University (NTU) is looking for an Executive, IT Operations (Audio-Visual) to join its Shared Services (NSS) Information Technology Division. This centralised unit provides administrative, operational and support services to university departments, aiming to streamline processes and improve efficiency. The role covers shared service delivery operations and on-site IT/AV support.

Key responsibilities

• Run shared service delivery operations and manage the implementation of agreed changes and maintenance routines.
• Provide on-site IT/AV support for service disruptions in common teaching facilities, the tech lounge and across the university.
• Troubleshoot equipment malfunctions and software errors to restore service.
• Deliver ad-hoc IT/AV support, including event support, video conferencing and meeting assistance.
• Maintain service level agreements and objectives, monitor them and follow up after resolution to confirm customer satisfaction.
• Handle requests and incidents with excellent service standards, and create detailed records of IT/AV issues and resolutions.
• Create and update technical documentation for equipment configuration.
• Manage asset management, tracking IT/AV equipment inventory and movements.

Required profile

• Minimum of 2 years' IT operations experience, with a Diploma in Information Technology or an Audio-Visual related field.
• Entry-level candidates with such a diploma are encouraged to apply.
• Good teamwork, interpersonal, oral and written communication skills.

Required skills

• Audio equipment: microphones, speakers, mixers, amplifiers
• Video equipment: projectors, screens, cameras, video switches
• Control systems: Crestron, Extron
• Video conferencing platforms (Zoom, Teams) and codecs
• Basic understanding of network infrastructure
• Computer systems: hardware, software, operating systems
• Troubleshooting and event planning and execution