Executive (Professional Deputies and Donees)

About the role

TOUCH Community Services is looking for an Executive to provide administrative, financial and operational support to its Professional Deputies and Donees (PDD) Secretariat and team. The role supports the Head of Department in reporting, operational monitoring and process improvement, and ensures efficient case administration, documentation, billing, payment reconciliation, budget monitoring and workflow management.

Key responsibilities

• Manage day-to-day administrative operations, case records, documentation and correspondence, and track case progress and outstanding documents.
• Maintain accurate records, databases, trackers and reports while safeguarding confidential information.
• Coordinate appointments, meetings and PDD-related activities.
• Improve administrative workflows, templates, trackers and SOPs, and support documentation checks, audits and compliance.
• Support billing, invoicing, payment collection and reconciliation, and monitor outstanding payments and discrepancies.
• Assist with annual budget preparation, expenditure monitoring and financial reporting.
• Support the HOD with management reports, presentations and operational updates, and help with departmental projects and service reviews.

Required profile

• Relevant experience in administrative, operational or financial support.
• Strong organisational, analytical and problem-solving skills, with attention to detail and accuracy.
• Good communication and interpersonal skills, able to manage multiple tasks and deadlines.
• Able to maintain accurate records and handle confidential information professionally.
• Experience in social services, legal or financial administration is an advantage; familiarity with professional deputyship, doneeship and simplified deputyship applications is also an advantage.

Required skills

• Basic accounting knowledge, including billing, payment tracking, reconciliation and budget monitoring.
• Proficiency in Microsoft Office, particularly Excel.
• Familiarity with digital workflow and document management tools.
• Able to use technology and generative AI appropriately to improve efficiency.

Applications are submitted through the company's online application form together with an updated resume; only shortlisted candidates will be contacted.