Front Office Executive

About the role

We are looking for a Front Office Executive to join Cove’s Singapore team, delivering exceptional guest experiences at our flexible‑living properties. You will be the primary point of contact for guests, handling check‑ins, check‑outs and reservations while ensuring a welcoming atmosphere.

Key responsibilities

• Welcome guests, manage check‑in and check‑out processes, allocate rooms and handle key or access card distribution.
• Process reservations, cancellations and modifications, and provide information on rates, promotions and availability.
• Address guest inquiries, requests, concerns and complaints promptly to maintain high satisfaction.
• Coordinate with housekeeping, maintenance, food & beverage and security to ensure smooth operations and accurate room status.
• Handle payments, cash drawer, credit‑card transactions and currency exchange, maintaining accurate financial records.
• Assist with luggage, transportation arrangements and concierge services such as tour bookings and restaurant reservations.
• Monitor room inventory, balance allocations for special requests or VIP guests, and ensure rooms are ready for arrival.
• Follow safety and emergency procedures, secure the reception area and assist in evacuations when needed.

Required profile

• Minimum 3 years of front office experience in a hotel or similar hospitality setting.
• Strong command of spoken and written English.
• Professional appearance and excellent communication skills.
• Problem‑solving ability, friendly, honest and detail‑oriented.