Guest Experience Expert (Concierge)

About the role

The Guest Experience Expert (Concierge) at W Hotels, part of Marriott International, creates memorable and unique experiences for guests throughout their stay. You will be empowered to move across the property, address guest needs, and ensure every interaction feels like part of the overall experience.

Key responsibilities

• Deliver a wide range of guest services, from check‑in to check‑out and everything in between.
• Process operational requests, complete reports, and share local area highlights with guests.
• Maintain a safe workplace by following company policies, protecting assets, and upholding quality standards.
• Ensure professional appearance, communication, and confidentiality at all times.
• Perform physical tasks such as standing, walking, lifting and moving objects up to 10 lb without assistance.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience required.
• No specific license or certification required.

Required skills

What we offer

• Equal‑opportunity employment in an inclusive, diverse environment.
• Opportunity to work with a globally recognized hospitality brand.
• Full‑time schedule with on‑site work at 21 Ocean Way, Singapore.