Guest Service Agent

About the role

The Guest Service Agent is the first point of contact for guests at COMO Metropolitan Singapore, delivering personalised and efficient service in line with COMO Hotels & Resorts standards. Working at the Front Office, you will manage arrivals, departures and guest enquiries while ensuring a warm and professional first impression.

Key responsibilities

• Welcome guests, perform check‑in and check‑out procedures using the Property Management System and explain hotel facilities, room locations and outlet operating hours.
• Maintain up‑to‑date knowledge of room types, rates, guest categories, VIP codes and daily briefing information.
• Issue room keys, handle special requests, ticket reconfirmations and ensure welcome letters and amenities are prepared according to guest profiles.
• Inspect rooms prior to arrival, keep front‑desk stationery and guest supplies stocked, and manage switchboard calls.
• Upsell hotel products, private dining and other services to meet monthly targets.
• Handle guest complaints promptly, record incidents in the front‑office logbook and involve management when necessary.
• Coordinate closely with Reservations, Housekeeping and other departments to ensure smooth operations.
• Provide information on hotel excursions and activities, and ensure accurate checkout invoices.

Required profile

• Strong customer‑service orientation with the ability to create a genuine, confident first impression.
• Attention to detail for room inspections, welcome letters and stock management.
• Ability to communicate effectively with guests and internal teams.
• Proactive attitude towards upselling and achieving service standards.

Required skills

• Proficiency with a Property Management System (PMS).