Assistant Operations Manager – Hospitality

About the role

This full‑time, on‑site position supports the Senior Operations Manager in ensuring smooth daily operations across Food & Beverage, Front Office and Security at a vibrant urban resort. It offers a solid foundation in hotel operations for individuals passionate about hospitality and aspiring to become future leaders.

Key responsibilities

• Handle daily operations across Food & Beverage, Front Office, and Security to ensure seamless guest experiences and operational efficiency.
• Oversee service delivery, team performance, hygiene standards, and setup for events, meetings, and group functions.
• Coordinate with Culinary and F&B teams for communication, outlet readiness, inventory control, and presentation standards.
• Manage check‑in/check‑out, Service Centre operations, VIP arrivals, and personalized requests with accuracy and hospitality excellence.
• Monitor lobby presentation, team grooming, and coordinate concierge services such as transportation, tours, and special arrangements.
• Address and resolve guest complaints or special requests promptly, escalating when necessary.
• Supervise security shift activities, ensuring patrol, surveillance, and emergency procedures follow safety protocols.
• Brief security teams on VIPs, special events, and high‑risk zones; participate in drills and support incident response.
• Review incident reports, collaborate during emergencies, and assist with safety and evacuation procedures.
• Prepare and maintain accurate operational reports and logs for management review.
• Ensure compliance with SOPs, brand guidelines, and health & safety regulations.
• Identify service gaps, recommend workflow improvements, and support implementation of new initiatives.
• Contribute to training and onboarding of new employees through on‑the‑job training and continuous support.
• Perform other duties as assigned by management.

Required profile

• Passion for hospitality and service.
• Aspiration to become a future hospitality leader.

Required skills