Head of Platform & Autonomous Fleet Operations

About the role

Grab is building an autonomous-first business unit within its GrabRentals pillar of the Mobility business, which secures driver-partner supply for its ride-hailing and delivery marketplace. The Head of Platform & Autonomous Operations will architect the organization, processes and culture needed to scale the supply safely and efficiently, recruiting and leading a 24/7 team that bridges centralized management (program management, safety, tech ops) and ground operations (depot, field support, operations control center).

Key responsibilities

• Design organizational structure, SOPs and playbooks for the platform supply lifecycle, from AV partner management to vehicle supply and uptime.
• Use constraint-based scaling to remove bottlenecks to fleet expansion (AV capabilities, real estate, long-lead-time charging power upgrades).
• Own the P&L and resource planning, including headcount, facilities and supply, and drive the headcount-to-AV ratio down from above 2:1 toward less than 1:1 and lower cost per vehicle mile traveled.
• Lead the 24/7 operations control center, covering real-time fleet orchestration, supply-demand balancing, remote assistance queues and field dispatch.
• Act as crisis commander during severe incidents, making go/no-go decisions and leading cross-functional crisis teams.
• Bridge ground operations and AV engineering teams, turning field issues into engineering fixes.
• Architect shift-based rostering and manage the mix of in-house staff and third-party vendors, including high-churn frontline workforces.
• Interface with local regulators (e.g., LTA, MOT) and senior management.

Required profile

• 5-10+ years of operations leadership, including at least 4 years scaling complex operations in AV platforms, aviation ground operations or large-scale fleet management.
• Proven P&L ownership and cost optimization in low-margin, high-growth environments.
• Experience building and managing large, 24/7 multi-shift teams and long-lead-time infrastructure projects.
• High-stakes incident triage and crisis management, and experience with workforce vendorization and SLA-managed third-party providers.

What we offer

• Term life insurance and medical insurance.
• Parental and birthday leave, plus volunteering leave.
• A confidential assistance programme.
• FlexWork arrangements such as differentiated hours.