HNW Relationship Manager (Payments Team)

About the role

Sitting within the Singapore payments B2C team, you will be the primary relationship owner for CardUp's high-net-worth (HNW) and ultra-high-net-worth clients who pay S$500,000 or more a year. Service matters more than anything else, so you will deliver white-glove account management from bespoke pricing and onboarding to compliance facilitation, while growing the volume this segment brings to the business.

Key responsibilities

• White-glove management of HNW users: price new requests and renewals under the HNW pricing framework, and own end-to-end onboarding from account setup to go-live.
• Facilitate compliance and KYC approvals proactively, liaising with internal teams.
• Acquire net new HNW users from your own network and through outbound prospecting, and convert inbound leads with the marketing team.
• Use referral channels such as the investor base, wealth advisors and family offices to open warm introductions.
• Upsell existing users to additional payment types (tax, property, insurance, education, other large recurring expenses) and build account plans for priority clients.
• Identify and re-engage lapsed users after recent pricing changes.
• Track and report on pipeline, acquisition, upsell and win-back performance, and feed client insights back to marketing and product.

Required profile

• 4-6 years of experience in private banking, wealth management, financial advisory or HNW client relationship management.
• Demonstrated track record of managing and growing a portfolio of HNW clients with measurable business outcomes.
• Prior experience in fintech, payments or investment products is a strong advantage.
• An established network among HNW individuals, family offices or their advisors in Singapore is a strong advantage.

Required skills

• Familiarity with compliance, KYC/AML processes and the Singapore regulatory environment for financial products.
• Exceptional interpersonal and communication skills, able to build trust with senior HNW individuals quickly.
• Commercial acumen and a business-development mindset, able to grow wallet share and win back relationships without being pushy.
• Strong organisational skills and attention to detail, able to manage multiple client relationships and workflows.
• Data-driven approach to pipeline management and performance tracking.

What we offer

• Flexible paid vacations and observed holidays by country, plus a day off for birthdays and work anniversaries.
• Flexible working arrangements tailored to each person's working style.
• Health insurance coverage for employees and dependents.
• Org-wide fitness initiatives and well-being coaching.
• A company laptop and tech support.