Hotel Manager

About the role

The Hotel Manager provides supervision, direction and leadership of the hotel in line with the organization's objectives and quality standards, driving the business toward its maximum potential. The role oversees the main hotel departments and works closely with the Executive Committee and the Area General Manager.

Key responsibilities

• Oversee the Front Office, Housekeeping & Laundry, Food & Beverage, Security and Engineering to ensure the hotel runs properly, efficiently and profitably.
• Work with the Executive Committee to develop strategies, create budgets and forecast for the hotel.
• Advise the Area General Manager on process improvements and strategies.
• Analyze trends and evolving guest needs for accommodations, services and facilities.
• Implement yield management strategies to meet ARR and occupancy goals and maximize room inventory.
• Keep guestrooms and public areas clean and well serviced within budget through Housekeeping management.
• Ensure the F&B section meets sales and service standards.
• Inspect guest rooms, public areas, lobby and facilities regularly.
• Work with outsourced security on surveillance, reporting and incident follow-up.
• Coordinate with HR on manpower, recruitment, promotions and terminations.
• Review departmental programs to develop future department heads.
• Visit all departments daily and act as the Area General Manager's representative in their absence.

Required profile

• Degree or diploma in Hospitality Management or equivalent.
• Minimum 8-10 years of hotel operations experience, with managerial responsibility.

Required skills

• Strong leadership and operational management skills across key hotel functions.
• Good knowledge of service standards, guest experience and daily hotel operations.
• Strong communication and problem-solving skills.