Hotel Manager - Oasia Resort Sentosa

About the role

Oasia Resort Sentosa is looking for a Hotel Manager to provide supervision, direction and leadership in the hotel according to the organization's objectives and quality standards, and to drive the business toward its maximum potential. The manager oversees the main hotel departments and works closely with the Executive Committee and the Area General Manager.

Key responsibilities

• Oversee the Front Office, Housekeeping & Laundry, Food & Beverage, Security and Engineering to ensure the hotel runs properly, efficiently and profitably.
• Work with the Executive Committee to develop long- and short-term strategies, create budgets and forecast for the hotel.
• Advise the Area General Manager on process improvements and strategies, and act as their representative in their absence.
• Implement yield management strategies to meet ARR and occupancy goals and maximize room inventory.
• Maintain high service and cleanliness standards in guestrooms and public areas within budget, and ensure the F&B section meets sales and service targets.
• Inspect guest rooms, public areas, lobby and facilities regularly, and work with outsourced security on surveillance, reporting and incident follow-up.
• Coordinate with HR on manpower needs, recruitment, promotions and terminations, and review departmental programs to develop future department heads.
• Analyze trends and guest needs, conduct daily visits to all departments, and perform other duties assigned by the Area General Manager.

Required profile

• Degree or diploma in Hospitality Management or equivalent.
• Minimum 8-10 years of hotel operations experience, with managerial responsibility.
• Good knowledge of service standards, guest experience and daily hotel operations.

Required skills

• Strong leadership and operational management skills across key hotel functions.
• Strong communication and problem-solving skills.