Integration/Support Engineer - Telco Bare-Metal Project

About the role

A global telco solutions provider is hiring three full-time Integration/Support Engineers to work on-site in Singapore for a turnkey, greenfield, bare-metal telco project. After an initial 3-4 month product training period, you will take over day-to-day operations and maintenance of the infrastructure and the Cell Broadcast application, providing L1/L2 support on rotating 8-9 hour shifts from the Jurong East office.

Key responsibilities

• Manage day-to-day operations, maintenance and L1/L2 support for the Cell Broadcast application and its infrastructure after vendor deployment.
• Run system health checks, performance monitoring, capacity and log housekeeping, and preventive maintenance.
• Detect, diagnose and resolve L1/L2 incidents within SLAs using log analysis and packet inspection, escalating complex issues to L3/R&D teams in Europe.
• Own incident tickets end-to-end, communicating regularly with customer stakeholders and keeping ticketing tools up to date.
• Prepare, execute and validate system changes, firmware and kernel upgrades, maintenance windows, pre/post checks and rollback plans.
• Support live alert tests and operational exercises with the customer and national authorities.
• Join weekly and ad-hoc client meetings, contribute to monthly operational reports, and maintain runbooks and technical documentation.

Required profile

• 5+ years of hands-on experience in enterprise systems administration, network operations or technical support.
• Strong Red Hat Enterprise Linux administration, shell scripting and incident troubleshooting.
• Solid understanding of IP networking (L2/L3 switching, enterprise firewalls, packet capture and log analysis).
• Solid grasp of telco basics and proven customer-facing communication and ticket handling.
• Fluent written and spoken English; willing to work on-site five days a week in Jurong East in 8-9 hour shifts.
• Ability to use AI tools to improve efficiency.

Preferred qualifications

• Telco platform experience (Ericsson, ZTE, Nokia, Huawei) or Resident Engineer / FTE background.
• FortiGate firewalls, Dell N-Series switches, Ansible or Python scripting, CCNA, RHCSA/RHCE, Kubernetes, Git, or containerization.
• Knowledge of Public Warning Systems or Cell Broadcast standards (CBC, CBE, 3GPP).
• French and Singapore citizenship or permanent residency preferred.