IT Engineer - Maritime Remote Support

About the role

Fuku is recruiting, on behalf of a leading global maritime and feeder solutions provider, an IT Engineer based in Central Singapore, near an MRT station. The role suits a hands-on IT support professional who enjoys troubleshooting complex infrastructure issues and supporting mission-critical operations. You will provide remote L2 and L3 technical support to vessels, working closely with captains and ship crew to ensure reliable onboard IT connectivity and system availability.

Key responsibilities

• Provide remote L2 and L3 technical support to vessels, captains and ship crew.
• Diagnose and resolve complex hardware, software, network and communication-system issues remotely.
• Manage, support, maintain and upgrade onboard IT infrastructure across the vessel fleet.
• Support vessel networks, servers, workstations, Wi-Fi infrastructure, firewalls, switches, UPS, storage and backup systems.
• Install, configure and optimise Microsoft environments, including Windows Server, Windows 10, Microsoft 365, Active Directory and Hyper-V.
• Monitor system performance, connectivity, availability and reliability, and perform remote system, security and network updates.
• Maintain cybersecurity controls, antivirus protection, backups and disaster-recovery solutions.
• Liaise with captains, ship crew, vendors and other IT teams, and occasionally board vessels for IT audits or ad-hoc work.
• Provide after-hours and weekend support on an on-call rotation.

Required profile

• Diploma or degree in Computer Science, Information Technology or a related discipline.
• Minimum 2 years of relevant IT infrastructure, technical support or systems-engineering experience, preferably in the maritime industry.
• Vessel IT or maritime technology support experience is highly regarded.
• Hands-on onsite infrastructure support experience, rather than primarily cloud-based Microsoft 365 support.
• Experience handling L2 escalations; ability to resolve L3 issues independently is an advantage.
• Comfortable communicating remotely with captains and multinational crews, and able to work extended hours when critical incidents arise.

Required skills

• Windows Server, Active Directory, Hyper-V, network switches, firewalls, Wi-Fi, UPS, storage, backup and replication.
• Cybersecurity implementation or support experience preferred.
• Knowledge of satellite communications, radio systems or vessel automation is advantageous.

What we offer

• Remuneration package of up to $6,000 per month.
• An attractive variable bonus.