IT Support

About the role

We are looking for an IT Support professional to provide technical assistance and resolve hardware and software issues for our users in Singapore. The role involves both on‑site and remote support, ensuring smooth operation of computer systems and networks.

Key responsibilities

• Respond promptly to user inquiries, incidents and service requests.
• Diagnose and resolve hardware and software problems.
• Install, configure and maintain computers, servers, networks and peripherals.
• Provide remote or on‑site technical support as required.
• Document incidents and track resolutions in the ticketing system.
• Educate users on best practices and proper usage of IT resources.
• Collaborate with other IT teams to roll out updates and improvements.
• Assist in procurement, setup and inventory management of IT equipment.

Required profile

• Strong problem‑solving attitude with a customer‑service mindset.
• Ability to work independently and as part of a team.
• Good communication skills in English.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Computer systems installation
• Network configuration
• Peripheral setup and maintenance