IT VIP Support

About the role

HELIUS TECHNOLOGIES PTE. LTD. is hiring an IT VIP Support professional on a contract basis in Singapore. The role provides reliable, high-quality IT support to VIP users, Board members, senior management and general employees, covering end-user devices, software, printers, meeting room systems and corporate events, with timely issue resolution and service continuity.

Key responsibilities

• Provide dedicated technical support to VIP users, Board members and senior management, and daily IT support for general employees.
• Install, configure, deploy and maintain laptops, desktops, mobile devices, software and peripherals, and troubleshoot hardware, software, OS and connectivity issues across Windows, macOS and mobile environments.
• Check meeting rooms, test AV equipment, displays, microphones, cameras, audio systems and video conferencing solutions, and support Board sessions, executive meetings and corporate events.
• Maintain printers and peripherals, including network printing, print queues, secure printing and follow-me printing.
• Manage incidents and service requests in ServiceNow, track tickets, follow up within SLAs and escalate unresolved issues.
• Perform daily operational checks, equipment deployment and replacement, inventory updates, office moves, upgrades and scheduled maintenance, and keep task trackers and technical records.
• Coordinate with users, management, IT teams and vendors, and comply with IT policies, information security and workplace safety guidelines.

Required profile

• Diploma or equivalent in Information Technology, Computer Science or a related field.
• Experience in IT VIP support, end-user computing, desktop support or IT field support.
• Experience supporting senior management, executive meetings or corporate events is an advantage.
• Ability to work independently, manage competing tasks and handle occasional evening, weekend or holiday work and on-call support.

Required skills

• Windows 11, macOS, mobile devices, laptops, desktops, printers and AV systems.
• Familiarity with Microsoft Teams/Zoom and IT service management tools, preferably ServiceNow.
• Strong troubleshooting, analytical and customer service skills.

Interested candidates should send their updated resume by email to the recruiter named in the advert.