Key Account Director

About the role

Join Boku to drive the growth of strategic merchant portfolios and shape regional payment strategies at a global scale. You will work with premium partners to solve complex, real‑time payment challenges and expand Boku’s payment infrastructure worldwide.

Key responsibilities

• Act as the primary point of contact and trusted advisor for premium merchant partners, ensuring timely resolution of issues and maintaining exceptional service standards across Boku’s suite of payment products and services.
• Deliver on revenue targets and drive incremental growth from existing merchant partners through new product launches and expanded business opportunities.
• Develop and execute growth strategies and account plans that align senior management and cross‑functional teams to engage and influence key decision‑makers within merchant organizations.
• Lead the preparation and delivery of Quarterly Business Reviews (QBRs) with merchants, driving actionable insights and accountability for follow‑through.
• Maintain a comprehensive and current database of merchant information and project documentation to ensure business continuity and operational efficiency.
• Shape product and supply roadmaps to expand and innovate Boku’s payment network, strengthening its position as the preferred local payments partner for enterprise merchants across digital wallets, account‑to‑account transfers, and direct carrier billing.

Required profile

• Bachelor’s degree or higher in Business Administration, Economics, or a related field, or equivalent professional experience.
• 7+ years of experience in digital payments or fintech within account management, business development, or sales, with a proven track record of achieving revenue targets.
• Self‑starter with strong attention to detail and deep understanding of enterprise merchant dynamics.
• Exceptional time‑management and prioritisation skills, consistently delivering results under pressure.
• Proven ability to manage stakeholders across departments, regions, and time zones, fostering alignment and collaboration.
• Experience in mobile payments, e‑commerce, or digital technologies is a strong plus.
• Preferably proficient in Mandarin (spoken and written).