KYB Specialist

About the role

StraitsX is looking for a detail-oriented, customer-focused KYB Specialist to deliver a smooth, efficient and compliant onboarding experience for its clients. As the main point of contact during the onboarding journey, you will work closely with internal stakeholders to coordinate requirements, resolve issues and ensure timely account activation, while helping improve onboarding processes and support growth in the digital assets and payments ecosystem.

Key responsibilities

• Serve as the primary point of contact for clients from initial engagement to account activation.
• Work with Sales, Compliance, Legal and Account Operations teams to gather documentation, communicate requirements and resolve onboarding issues.
• Facilitate onboarding in line with internal policies and regulatory requirements, applying sound judgment to client-specific needs.
• Identify ways to streamline workflows, reduce turnaround times and improve the client experience.
• Track onboarding metrics, keep accurate records and meet service-level agreements (SLAs).
• Gather client feedback and recommend improvements to processes, systems and products.

Required profile

• 1-2 years of experience in banking, financial services, fintech, payments or Web3, preferably in corporate client onboarding, KYB or account operations.
• Strong commitment to a good client experience, with the ability to manage expectations and resolve issues.
• Good stakeholder management and organisational skills, able to handle several onboarding cases accurately and in compliance.
• Comfortable in a fast-paced, evolving environment with a proactive problem-solving approach.
• Excellent written and verbal English; Mandarin is an added advantage.

Required skills

• Familiarity with CRM platforms and onboarding tools.
• Experience with HubSpot is an advantage.