Managed Services Technical Lead

About the role

The Managed Services Technical Lead is the primary technical authority within the Managed Services organization, linking Service Delivery, Architecture, and Operations. The role ensures technical health, stability, performance, and continuous improvement of customer environments across infrastructure, virtualization, cloud, network, security, backup, and platform services.

Key responsibilities

• Serve as technical lead and escalation point across infrastructure, virtualization, operating systems, networking, cloud, security, storage, and backup platforms.
• Provide technical governance aligned with architecture, security, and operational best practices.
• Lead major incident investigations, problem management, root‑cause analysis and service restoration.
• Drive remediation of technical debt, capacity constraints, performance bottlenecks and vulnerabilities.
• Oversee compute and virtualization platforms (Nutanix, VMware, Hyper‑V), Windows/Linux servers, storage, backup, networking, security and hybrid/public cloud services.
• Support transition of customer environments into managed services, validating readiness and knowledge transfer.
• Act as trusted technical advisor to Service Delivery Managers, customers and engineering teams, participating in service reviews and governance meetings.
• Drive automation, orchestration and tooling initiatives to reduce repetitive tasks.

Required profile

• Professional level with proven technical leadership experience.
• Ability to act as escalation point and provide technical governance.
• Strong incident‑resolution and problem‑management capabilities.
• Experience collaborating with service delivery, architecture and operations stakeholders.

Required skills

• Nutanix
• VMware
• Hyper‑V
• Windows Server
• Linux
• Storage technologies
• Backup solutions
• Networking
• Security
• Hybrid Cloud
• Public Cloud services
• Automation
• Orchestration
• Tooling