Management Executive – Wellness Centre Operations

About the role

We are a wellness and massage centre in Singapore seeking a Management Executive to support the Director in daily operations, ensuring smooth, efficient, and compliant outlet performance.

Key responsibilities

• Oversee daily outlet operations, including opening and closing procedures, service quality and customer flow.
• Plan and manage staff rosters, attendance and leave records, and coordinate manpower across shifts.
• Supervise therapists and front‑desk staff, conduct briefings and arrange training on service standards and hygiene.
• Handle customer enquiries, feedback and complaints, ensuring prompt resolution.
• Manage inventory of consumables, place orders and liaise with vendors.
• Prepare daily, weekly and monthly reports on sales, traffic, staff performance and operating costs.
• Monitor operating expenses, assist in budgeting and pricing reviews.
• Ensure compliance with licensing conditions, the Massage Establishments Act, workplace safety and cleanliness standards.
• Maintain administrative records, including staff files and work pass documents.
• Assist in planning and executing marketing activities, promotions, social media and membership programmes.

Required profile

• Diploma or Degree in Business Administration, Management, Hospitality or related field.
• 1–2 years experience in operations, administration or supervisory roles, preferably in wellness, spa, retail or F&B.
• Strong organisational, planning and problem‑solving abilities.
• Leadership capability to coordinate a team and handle customers professionally.
• Fluent in English; Mandarin required for customer and staff liaison.
• Willingness to work weekends and public holidays on a rotating shift basis.

Required skills

• Microsoft Office (Excel, Word).
• Booking/POS systems.