Manager, Operations Capability & Development

About the role

SATS Ltd., headquartered in Singapore and a major provider of air cargo handling and airline catering services, is hiring a Manager, Operations Capability & Development. The role manages end-to-end functional training delivery within the Business Unit (BU) Operations, working closely with BU Operations to align training with operational needs.

Key responsibilities

• Manage end-to-end functional training delivery, including onboarding, OJT, assessments and readiness validation.
• Ensure timely time-to-competency through structured training pathways and competency-based assessments, and deliver programmes according to approved curriculum and standards.
• Review OJT quality and assessment consistency regularly, and coordinate training schedules, sequencing and deployment plans with BU Operations.
• Monitor trainee progress and intervene promptly on performance gaps or delays.
• Manage trainer and coach capability, including competency validation, recertification and targeted development.
• Monitor training performance metrics (including compliance and refresher training), identify risks and implement corrective actions.
• Report regularly to the Head of Operations Capability & Development on training performance, risks and improvements.
• Support and implement learning innovation initiatives aligned with business and regulatory needs.

Required profile

• Bachelor's degree in a relevant discipline (e.g. Human Resource Development, Education, Engineering) preferred; ACLP or ACTA certification is an advantage.
• Strong understanding of airport operations and safety-critical environments.
• Practical experience delivering OJT, assessing and validating competency.
• Ability to manage training schedules under pressure and strong coaching, facilitation and feedback skills.
• Attention to detail and discipline in documentation and compliance.
• Ability to work with frontline supervisors, trainers and operations leaders.