Manager, Technology Account Management

About the role

Mastercard's Technology Account Management (TAM) team acts as the technical partner to its customer-facing commercial teams, supporting customers across their technology and operational relationship with Mastercard. This position sits in the Asia Pacific TAM team and focuses on the acquiring and processing vertical, combining technical payments knowledge with customer relationship management and cross-functional collaboration.

Key responsibilities

• Partner with Account Management, Product, Engineering, Technology and other teams to support customer technology and operational needs.
• Manage the technical and operational relationship with assigned acquiring and processing customers.
• Provide technical consultancy throughout onboarding, implementation, integration, launch and ongoing operations.
• Guide customers through technical requirements, implementation approaches and product, technology and standards changes.
• Coordinate internal technical expertise to support implementations and resolve complex issues.
• Oversee customer technology projects so requirements, dependencies and activities stay aligned.
• Drive progress on customer actions, open technical issues, projects and technology enhancements.
• Build trusted relationships with customer technology, operations and systems stakeholders.
• Support technical escalations by connecting customers with the right internal specialists.
• Work with commercial Account Managers as the technical extension of the customer relationship.

Required profile

• Demonstrated experience in technical roles within issuing, acquiring, payment processing, payment gateways or a closely related payments environment.
• Experience in technical implementation, integration, testing, solutioning or production support.
• Ability to manage projects or implementations with multiple technical and business stakeholders.
• Completed degree in a relevant field such as computer science, information technology, engineering or a related technical discipline is an advantage.

Required skills

• Knowledge of core card-payment concepts: authorisation, clearing, settlement, e-commerce, EMV, contactless and related capabilities.
• Strong learning agility and the ability to explain technical concepts to technical and non-technical audiences.