Motor Surveyor (Auto Material Damage Claims)

About the role

AIG is hiring a Motor Surveyor (Staff Appraiser/Surveyor) for its claims function. The role is field-based and centres on auto material damage claims estimating: assessing damage to cars, motorcycles and commercial vehicles and negotiating an agreed repair cost with repair facilities. Candidates must have a strong technical background in automotive repairs and good negotiating and customer service skills.

Key responsibilities

• Carry out physical surveys of accident vehicles on site
• Prepare accurate damage assessments independently
• Use computerised estimating software to complete job tasks
• Provide automotive technical advice to team members
• Monitor the repair shop's performance

Required profile

• Degree or diploma in any discipline; a diploma in Automobile Engineering is an added advantage
• Some relevant experience as a Motor Assessor / Surveyor
• Own transport is required, as extensive field work is needed
• CGI certification with sound automotive technical knowledge is preferred
• Team player able to make sound decisions under pressure

Required skills

• Accurate estimates for fire, theft, flood and collision losses, and accurate repair versus replacement decisions
• Review of demand and desk estimates
• Knowledge of vehicle construction trends, steering and suspension systems, and recall and safety bulletin resources
• Ability to distinguish mechanical problems from accident-related ones
• Strong verbal, written and listening skills, negotiation and complaint resolution skills
• Computer skills

The role is primarily in the office, as AIG values in-person collaboration. AIG offers a Total Rewards programme covering health, wellbeing, financial security and professional development, and states it provides equal opportunity and reasonable accommodations.