Network Engineer - Retail Network

About the role

The Retail Network Infrastructure team designs, builds and operates the network services that connect Apple Retail stores and operations worldwide. This hands-on engineering role seeks a highly self-driven Network Engineer who takes technical ownership of store connectivity, solves complex operational challenges and uses automation and AI-assisted workflows to improve network reliability across the global retail footprint.

Key responsibilities

• Design, deploy, monitor and optimize retail routing, switching, wireless, WAN and related network services.
• Troubleshoot complex network incidents to root cause, applying durable fixes and preventative safeguards.
• Proactively identify capacity, reliability, lifecycle and operational risks before they affect store operations.
• Build and maintain automation workflows for provisioning, testing, configuration management and operational telemetry.
• Use modern engineering and AI-assisted tools to speed up scripting, configuration analysis, documentation synthesis and operational efficiency.
• Partner with global network teams, carriers, hardware vendors and other stakeholders on projects, upgrades and escalations.
• Author, review and execute network changes following change governance, documentation and zero-downtime standards.
• Maintain operational documentation, topology diagrams, SOPs, monitoring dashboards and engineering standards.
• Provide tier-3 escalation support and take part in scheduled on-call coverage during business-critical periods.

Required profile

• Bachelor's degree in Computer Science, Information Technology, Electrical Engineering or equivalent practical experience.
• 5+ years of hands-on experience designing, deploying and operating enterprise or service-provider network infrastructure.
• Ability to travel domestically and internationally as required.
• Preferred: active industry certifications such as CCNP, CCIE, Fortinet NSE / FCSS / FCP.

Required skills

• Core protocols: TCP/IP, BGP, OSPF, VLANs, 802.1Q trunking, QoS, VPN (IPSec, DMVPN).
• Enterprise routing, switching and security platforms (Cisco IOS-XE/NX-OS, Juniper JUNOS, Arista EOS).
• Wireless infrastructure, controller architectures and RF troubleshooting.
• Scripting and automation with Python, Bash, Ansible or similar.
• Familiarity with Linux, command-line diagnostics, Git and AI-assisted engineering tools.
• Preferred: Fortinet (FortiGate, FortiOS, FortiManager, FortiAnalyzer), SD-WAN, Cisco Catalyst 9800 wireless controllers, Aruba wireless, Splunk or Grafana.