Partner Technology Architect - Technology Partners

About the role

ServiceNow is looking for a Partner Technology Architect to act as the main technical and strategic interface across its Technology Partner ecosystem, covering Technology Partners and Builders (ISVs), Strategic Technology Partnerships and Hyperscalers. The role sits at the intersection of partner technical enablement, joint solution development, platform co-innovation and pre-sales, and translates ServiceNow's AI platform capabilities into commercially viable partner solutions.

Key responsibilities

• ISVs: guide partners through onboarding, architecture planning and solution validation, co-create validated solutions (e.g. AI Agents, verticals, platform extensibility), drive them through the Co-Innovation Lifecycle and help with Store certification, packaging standards, IP protection and monetization advice.
• Strategic partners: architect and validate joint integration patterns, co-develop reference architectures and technical collateral, lead joint solutioning sessions with partner engineering and product teams, support joint GTM motions and stay aligned with partner roadmaps.
• Hyperscalers: enable joint GTM programs with AWS, Google Cloud and Microsoft Azure, advise on AI separation strategies, Workflow Data Fabric, cost controls, data residency and security, support marketplace listing and co-sell programs, and run joint technical workshops.
• Cross-partner: embed AI capabilities and AI governance in partner solutions, represent partner needs to product and engineering teams, and track partner innovation trends and the competitive landscape.

Required profile

• 8+ years in technical sales, pre-sales, solution architecture or technical consulting with enterprise software platforms.
• Proven experience across technology partner ecosystems such as ISVs, strategic partnerships and cloud infrastructure providers.
• Experience guiding partners through solution design, certification and commercialization across marketplace and direct distribution models.
• Excellent communication skills with executive presence, able to engage CxO-level audiences.

Required skills

• SaaS architecture: scoped applications, multi-tenancy, API design, platform extensibility and integration patterns.
• Integration architecture: API-based integrations, event-driven patterns and data synchronization.
• Cloud platforms (AWS, Azure, GCP) and how SaaS platforms fit into cloud-native ecosystems.
• Working knowledge of AI/ML concepts and how to embed AI in solutions.
• Preferred: ServiceNow certifications (CSA, CAD, CIS), experience publishing apps on marketplaces, hyperscaler partner or solution architecture experience, Design Thinking training, and knowledge of a specific industry vertical.