Quality Engineer, Rack Infrastructure & Site Operations

About the role

OpenAI's Industrial Compute team builds a global network of advanced datacenters for demanding AI workloads, working with manufacturing partners, engineering teams and operations staff so that every component is delivered ready for installation, startup and long-term service. The Quality Engineer drives product and site quality across the infrastructure ecosystem, establishing and managing a quality program across the global supply chain, from design through deployment. The role covers end-to-end quality of finished products and manufacturing site quality standards, with about 30% domestic and international travel.

Key responsibilities

• Develop and establish a datacenter-focused manufacturing quality program supporting global deployment schedules.
• Conduct vendor capability assessments, quality audits and improve vendor performance across production, testing and delivery.
• Develop and track quality metrics, refine processes, training and quality controls to mitigate deployment risks.
• Bridge communication between manufacturing sites, datacenter design teams and operations, and set quality processes and standards with engineering, sourcing and site operations.
• Mentor supplier teams and give structured feedback to drive continuous improvement.
• Audit supplier sites for compliance and lead corrective and preventive action plans for audit findings and nonconformances.
• Facilitate root cause analysis and drive systemic process improvements for recurring manufacturing and datacenter quality and reliability issues.
• Manage supplier quality: assess and qualify new vendors, oversee ongoing performance, run vendor audits, monitor KPIs and coordinate corrective actions.

Required profile

• 10+ years in manufacturing quality management, supplier quality engineering, process improvement or datacenter engineering/operations.
• Bachelor's degree in engineering, manufacturing, construction management or a related field (or equivalent experience).
• Proven track record managing deliverables for complex projects or supplier programs.
• Strong communication skills, able to influence technical and executive audiences.

Required skills

• Preferred: technical knowledge of datacenter infrastructure systems (mechanical, electrical, compute components).
• Preferred: supplier performance management for mission-critical facilities.
• Preferred: ASQ certification (Quality Engineer, Quality Manager, Quality Auditor) or Lean Six Sigma Green Belt; PMP or equivalent project management certification.
• Preferred: experience in industrial or high-volume manufacturing environments.