Quality Management Consultant

About the role

The Quality Management Consultant will support ASEAN operations by ensuring compliance with certification, accreditation and regulatory requirements while strengthening integrated management systems. The role focuses on digitalisation, process improvement and data‑driven decision making.

Key responsibilities

• Provide quality and safety management support across ASEAN, ensuring compliance with IMS, certification and regulatory standards.
• Drive digitalisation, process improvement and automation initiatives to reduce manual workload.
• Deliver data analytics and insights to improve performance and competitiveness.
• Align and harmonise quality management practices across ASEAN entities.
• Plan and conduct internal and spot‑check audits.
• Manage customer feedback, complaints and satisfaction surveys, leading CAPA actions.
• Support compliance areas such as export control, data protection (PDPA, GDPR) and corporate governance.
• Monitor financial risk indicators and assist with bad‑debt management.
• Design and deliver training on ISO standards, quality tools and management practices.

Required profile

• Bachelor’s degree with at least 5 years of experience in Quality Management, Engineering, Science or Business.
• Strong experience in TIC or similar industries, including IMS implementation, internal audits and accreditation (ISO/IEC 17000 series).
• Professional certifications such as CQE, CQM and Lead Auditor for ISO 9001, ISO 14001, ISO 45001 or ISO/IEC 17000 series.
• Experience with Lean, Six Sigma, data analytics or digitalisation initiatives is preferred.
• Working knowledge of ISO standards, SAC‑SINGLAS and relevant regulatory frameworks.
• Regional/ASEAN operations experience and cross‑functional stakeholder management.

Required skills

• ISO 9001, ISO 14001, ISO 45001, ISO/IEC 17000 series standards
• Lead Auditor qualifications
• Lean and Six Sigma methodologies
• Data analytics and digitalisation tools
• Microsoft Excel, PowerPoint and Word