Room Division Manager - The Clan Hotel

About the role

The Clan Hotel is looking for a Room Division Manager to oversee the proper, efficient and profitable functioning of the hotel. The role covers the Front Office and Housekeeping departments and works closely with the Hotel Manager / General Manager.

Key responsibilities

• Oversee the Front Office and Housekeeping departments.
• Prepare long-term and short-term strategies, plans, budgets and forecasts with the Hotel Manager / General Manager.
• Advise the Hotel Manager / General Manager on process and strategy improvements, and analyse guest trends and expectations.
• Keep housekeeping service and cleanliness in guestrooms and public areas effective and within budget.
• Periodically inspect guest rooms, public areas, lobbies and other facilities to maintain high standards.
• Meet KPIs for ancillary revenue such as upselling and customer engagement scores such as social media reviews.
• Ensure departmental compliance with SOPs and work with the outsourced security team on surveillance and incident reporting.
• Coordinate with Human Resources on manpower, recruitment, promotions and terminations.
• Review departmental programmes to develop future department heads and represent the Hotel Manager / General Manager in their absence.

Required profile

• Diploma or degree in Hospitality, Tourism or a related field.
• At least 6-8 years of hotel operations experience, with proven leadership in Front Office and Housekeeping management.
• Strong analytical and operational management skills focused on guest experience and efficiency.
• Excellent leadership, communication and problem-solving abilities; professional, adaptable and results-oriented.
• Hospitality certifications (e.g. CERT, service excellence, operations management, leadership) are an advantage.

Required skills

• Proficiency in Opera PMS.
• Familiarity with hotel management systems and reporting tools.