Senior Associate / AVP, Secured NPL Collection Specialist

About the role

The Risk Management Group manages the bank's risk exposure by balancing returns against an acceptable risk profile, working closely with origination teams on financing, investments and hedging. This Senior Associate / AVP role manages delinquent mortgage and auto loans through customer engagement on repayment, litigation, repossession, asset sale and shortfall recovery, while minimising credit losses and complying with the Bank's requirements. The office is based at Changi Business Park.

Key responsibilities

• Contact customers and negotiate suitable repayment and restructuring arrangements.
• Review customer profiles and recommend collection or litigation actions.
• Manage mortgage loan recall and litigation, including Letters of Demand, Notices To Quit and Offers of Amicable Resolution.
• Liaise with lawyers and monitor legal actions, deadlines, costs and repayment proposals.
• Manage vehicle repossessions, including Fourth and Fifth Schedules, valuation, advertisement and sale.
• Review sale proceeds and expenses, verify vendor invoices and follow up on outstanding shortfalls.
• Maintain accurate case records and ensure timely follow-up of all actions.
• Handle customer complaints and escalate irregular, complex or high-risk cases promptly.
• Comply with applicable legal, credit and operational-risk requirements.
• Prepare NPL, valuation, specific provisioning, forecast and monthly management reports.

Required profile

• Minimum degree or equivalent qualification.
• At least 5 years of relevant experience in secured product collection and hands-on experience in mortgage litigation and vehicle repossession.
• Experience in overseas property loan collection/litigation and insurance premium collection would be an advantage.

Required skills

• Strong attention to detail, especially in legal procedures and documentation.
• Strong analytical, communication and negotiation skills.
• Able to manage difficult customers and situations independently.