Senior Guest Service Assistant, Bell Desk (Sentosa Cluster)

About the role

Oasia Resort Sentosa is looking for a Senior Guest Service Assistant for the Bell Desk within the Sentosa Cluster. The role creates positive and memorable guest experiences in the hotel lobby and reception area, working closely with the Assistant Manager.

Key responsibilities

• Create positive and memorable guest experiences in the hotel lobby and reception area.
• Work closely with the Assistant Manager to provide courteous and efficient service to guests.
• Address guest complaints, requests and enquiries responsively and tactfully.
• Maintain accurate knowledge of guest arrivals, events, amenities, outlets and general information.
• Keep close communication with Concierge, Reception, Bell Counter and Front Office Cashier on guest arrivals and departures.
• Provide efficient and courteous service in baggage and transport handling and general enquiries.
• Carry out other tasks assigned by superiors diligently and professionally.

Required profile

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and public holidays.
• Positive attitude, outgoing personality and good communication skills.
• No experience required; those without experience are welcome to apply.