Senior / Guest Service Assistant (Oasia Cluster)

About the role

Far East Organization is hiring a Senior / Guest Service Assistant for its Oasia cluster of hotels. The role works closely with the Assistant Manager to deliver courteous service and handle guests' complaints, requests and inquiries, and covers several locations including Oasia Hotel Novena and The Clan Hotel.

Key responsibilities

• Work closely with the Assistant Manager to respond courteously and tactfully to guests' complaints, requests and inquiries.
• Collaborate with Concierge, Reception, Bell Counter and Front Office Cashier on guests' arrival and departure.
• Build contact with house guests and long-staying guests and offer assistance when needed.
• Make courtesy calls to guests.
• Keep up to date on tourist-related information.
• Maintain and manage the stock of promotional materials used in daily operations.
• Carry out any other duties assigned by supervisors.

Required profile

• Minimum secondary school education or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player able to work closely with the Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends and public holidays.