Senior Product Designer, Support

About the role

The Grab Support tech family builds and runs the technology behind Grab's customer support experience across the region, including the Help Centre, self-serve journeys, chatbots, live chat, AI tools and agent tooling. As a Senior Product Designer you will create user-centric solutions for internal and enterprise web tools and mobile apps, influence strategic design decisions and work with Product, Analytics, Engineering and Business teams. You report to the Designer Manager and work onsite at the Grab One North office in Singapore.

Key responsibilities

• Craft visual, interactive, content and information architecture designs with strong design thinking
• Advocate for design excellence and system-wide approaches, guiding cross-functional partners
• Drive design-led initiatives in challenging problem spaces and contribute to design/product strategy
• Improve the design system and shape the evolution of the design organization
• Facilitate design processes and foster collaboration, feedback and knowledge sharing

Required profile

• Portfolio of recent design work in English, showing end-to-end workflow from problem discovery to launch
• At least 4 years of direct product design experience
• Experience in service design, user research and turning findings into product features

Required skills

• User experience design for web, mobile or touch devices, with working knowledge of common mobile/web and front-end web development
• UI design with a good eye for visuals
• Figma and AI agent tools, with the ability to prototype and integrate AI tools into research, ideation and design-to-code workflows

What we offer

• Term life insurance and comprehensive medical insurance
• Parental and birthday leave, plus volunteering leave
• A confidential assistance programme and FlexWork arrangements such as differentiated hours