Senior Specialist Quality Management (Facility Services)

About the role

The Trainer supports the implementation and deployment of Exentec Facility Services' globally aligned and standardized training and certification program across Southeast Asia. Reporting to the Global Training Manager, the role ensures technical and operational employees receive high-quality, consistent training that strengthens competency, supports operational excellence and promotes standardized work practices. It acts as the operational link between global training strategy and local execution across sites in Malaysia, Singapore and the wider region.

Key responsibilities

• Deliver instructor-led training, workshops, onboarding sessions, certification events and practical assessments, covering technical, operational, safety and quality topics, using adult-learning techniques and conducting train-the-trainer sessions.
• Support the rollout of global training frameworks, curricula, certification pathways and learning materials, coordinate deployment across sites and provide feedback to the Global Training Manager.
• Promote operational excellence, standardised work and continuous improvement through training and field coaching, and take part in site observations and operational reviews.
• Run knowledge checks, practical evaluations and skills assessments, track training completion and certification status, and recommend coaching or reassessment where needed.
• Work with Operations, Engineering, EHS, Quality and HR, maintain training records and assessment results in approved learning systems, gather feedback and help prepare training facilities and equipment.

Required profile

• Diploma or Associate's degree in engineering, Technical Operations, Facilities Management, Training & Development or a related discipline; equivalent experience considered.
• 5+ years of relevant experience in semiconductor, pharmaceutical, high-tech manufacturing or critical facility environments.
• Experience delivering technical, operational, safety or workforce development training, and coaching, mentoring or assessing technical personnel.
• Preferred: recognized training, coaching or assessor qualification, experience with multi-site organizations, and experience developing practical exercises and competency assessments.

Required skills

• Working knowledge of competency management, certification processes and adult-learning principles.
• Proficiency with Microsoft Office applications and learning management systems.