Spa Receptionist (3-Month Contract)

About the role

Oasia Resort Sentosa is hiring a Spa Receptionist for a 3-month contract. The role combines guest service with revenue support for the spa, helping maximise income through effective scheduling, yield management and sales.

Key responsibilities

• Maximise spa revenue through effective scheduling, yield management and sales.
• Maintain sound treatment and retail knowledge, accurately describing benefits and prices.
• Recommend products to guests and follow up so that sales are closed on therapist recommendations.
• Act as an ambassador for the spa, ensuring outstanding guest relations through brand protocols and attention to detail.
• Conduct spa tours for guests, including VIPs and prospective members, and record guest preferences and update guest profiles.
• Answer guest enquiries promptly and efficiently, and keep the reception area clean, well presented and organised.
• Keep public information material available and in immaculate condition.

Required profile

• Relevant certification in Spa Services.
• At least 1 year of relevant experience.
• Excellent communication and interpersonal skills.
• Willingness to work shift hours, including weekends and public holidays.