Sr Manager, Behaviour Change and Design Thinking Specialist (Kaizen Office)

About the role

The CHI Kaizen Office uses design thinking, behavioural insights, lean management and change management to improve patient and staff outcomes and population health. As Behaviour Change and Design Thinking Specialist (Senior Manager), you will provide expertise in these approaches for patients and staff within National Healthcare Group (NHG) institutions and embed their practice to build a culture of continuous improvement. You will also work on secondary projects involving lean management and change management.

Key responsibilities

• Identify behaviour change and design thinking projects with NHG departments and build partnerships to collaborate on them
• Lead projects: scoping, measuring outcomes, researching user needs and pain points, and synthesising qualitative and quantitative data
• Develop interventions and prototypes through literature review, co-creation with stakeholders and users, and behavioural insights
• Design, run and analyse experiments, including real-world and lab-based randomised controlled trials and quasi-experiments
• Build the capability of NHG staff in behavioural insights through capability development programmes
• Lead or support projects in lean management and change management

Required profile

• At least 5 years leading behaviour change and/or design thinking projects; ideally 7 years in a Behaviour Change or Design Thinking role, preferably in a large organisation
• Bachelor's degree in Psychology, Behavioural Economics, Sociology, Industrial Design or a related field
• Strong interest in learning other problem-solving approaches and in shaping behaviours and healthcare innovation
• Able to turn insights into a compelling narrative for diverse stakeholders

Required skills

• Proficiency in industrial design tools for prototyping visualisations (e.g. Adobe Illustrator, Photoshop, Solidworks/Autodesk, Rhino 3D, Figma)
• Experience leading and facilitating co-creation and design workshops
• Exceptional interpersonal and communication skills