Team Lead – Technical Support

About the role

As a Technical Support Team Lead at Adyen in Singapore, you will head a high‑performing, merchant‑centric team that provides 24/7 assistance to a global portfolio of merchants. You will act as the primary point of contact for complex technical issues, ensuring reliable payment processing and helping clients scale their operations.

Key responsibilities

• Lead a Singapore‑based team of technical support engineers, collaborating with regional and global counterparts.
• Serve as subject‑matter expert on Adyen’s platform, APIs, core technology stack and integration best practices.
• Define, align and communicate support goals and objectives, contributing to the global support strategy.
• Mentor team members, guide career development and resolve complex merchant challenges.
• Monitor performance through KPIs and data analysis, driving continuous improvement.
• Act as escalation point for critical issues raised by merchants or senior leadership.

Required profile

• Minimum 5 years of experience managing technical support teams.
• Proven ability to lead geographically dispersed, culturally diverse teams.
• Strong problem‑solving mindset with experience designing resilient processes.
• Excellent written and verbal communication skills.
• Passion for fintech or payments (experience not mandatory).

Required skills

• SQL
• HTML
• JavaScript
• PHP
• Java
• Scripting languages