Technical Implementation Manager II (Korean Speaking)

About the role

Flywire, a global payments enablement and software company supporting education, healthcare, travel and B2B clients across 240 countries, is hiring a Technical Implementation Manager II in Singapore. The role supports the APAC Sales and Relationship Management teams and guides clients through the discovery, portal configuration, integration, testing and go-live stages of Flywire products. It suits someone who brings strong client management, project management and technical consultation skills.

Key responsibilities

• Guide clients through the implementation stages of Flywire products, acting as subject matter expert in Flywire Integrations
• Advise clients on implementing APIs, Payment Checkouts and Recurring Payments solutions
• Lead multiple client implementation projects to successful completion
• Run workshops and client syncs during implementation
• Provide post-implementation and hyper-care support
• Match products and integrations to client needs for a smooth customer experience
• Develop and maintain product documentation with Product teams and share client feedback and pain points
• Troubleshoot and resolve integration issues with technical support

Required profile

• Fluent English and Korean, as the role works across APAC with a strong focus on Korea
• 4+ years in technical support, consulting, implementation or professional services, or equivalent
• Understanding of integrations and project methodologies
• Strong client-facing and internal communication skills, written and oral
• Experience implementing and configuring software (payment software preferred)

Required skills

• APIs or JavaScript libraries
• Preferred: knowledge of higher education or ERP systems such as Xetta, Ellucian, StarRez, Oracle PeopleSoft, OpenApply, Slate, Salesforce
• Preferred: fintech, technology or consulting experience, and higher education business office, cashiering, financial aid or reconciliation work
• Preferred: programming languages such as JavaScript, Liquid, Java, SQL, Python

What we offer

• Competitive compensation and Employee Stock Purchase Plan (ESPP)
• Flying Start global induction program
• Wellbeing programs including mental health, yoga, pilates and HIIT classes
• Time off including FlyBetter Days and Digital Disconnect Days
• Talent and development programs for managers