Technical Project Manager (Day 1 + Day 2)

About the role

NCS, an AI tech services company and subsidiary of the Singtel Group, is hiring a Technical Project Manager (Tech PM) cum Service Delivery Manager (SDM) in Singapore. The role leads the implementation and day-to-day delivery of services, covering service quality, SLA performance, incident resolution, stakeholder communication and continuous improvement. It is the main link between clients, Team NCS, technical teams, partners and service leadership.

Key responsibilities

• Project management and client management: plan and track implementation and rollout, act as contact for support queries and escalations, resolve incidents and service requests within SLAs, review SLAs, KPIs and service performance, and give weekly or monthly service reports.
• Operations and support: oversee BAU support such as health checks, monitoring, incident investigation and service requests, coordinate with technical teams on onboarding, access, performance and configuration issues, track root cause analysis and corrective actions, and support maintenance, changes and upgrades.
• Service improvement: review transition plans and enhancement schedules, approve service requests and risk mitigation plans, and identify opportunities to improve quality, automation and efficiency.
• Stakeholder and partner coordination: liaise with client technical teams, partners and infrastructure teams, and coordinate dependencies across end-user computing, cloud, identity, security, network and service desk teams.
• Resource coordination: support resource planning, assign and follow up tasks with engineers, and guide junior team members on standards and documentation.

Required profile

• Diploma or degree in Computer Engineering, Electronic Engineering, Information Technology or a related discipline.
• 7-10 years of experience in IT service delivery, managed services, end-user computing, cloud infrastructure or modern workplace operations.
• Ability to coordinate across technical teams, clients, partners and leadership.
• Strong communication, escalation management, problem-solving and service governance skills.
• Recommended: ITIL Foundation and PMP-equivalent certifications; preferred attributes include leadership, mentoring and negotiation skills.

Required skills

• Good understanding of ITIL processes (incident, problem, change, request, service level management)
• Experience managing SLAs, KPIs, service reports and operational dashboards
• Advantageous: systems management, endpoint management, identity, security or cloud platforms