Vice President, Digital Experience Studio (UX Design)

About the role

Great Eastern is transforming how its customers and advisors engage with it digitally, across web, mobile and emerging conversational and AI-enabled interfaces, and wants these experiences to be simpler, more intuitive and exceptionally well designed. As VP, User Experience Design, you will shape and deliver these digital products for Great Eastern Life, working across research, UX and UI design and prototyping, staying close to implementation so that design quality carries through to delivery.

Key responsibilities

• Synthesise issues and frame strategies to define product directions across journeys, channels and platforms
• Define research approaches and plans, turn insights into action plans, guiding principles and measurements
• Conceptualise product experiences and design experiments to test underlying assumptions
• Design high-quality interfaces and interactions across mobile, desktop, conversational, voice and agentic experiences, combining visual craft with interaction design, information organisation and inclusive design
• Develop prototypes, test designs with users and refine them based on evidence and feedback
• Contribute to and evolve the design system, and apply generative and agentic AI in the design process
• Work with cross-functional teams from concept through launch, partnering with developers and monitoring performance after launch
• Raise the quality of design across the team through critique, coaching and sharing of good practices
• Communicate research insights and the value of design to senior stakeholders in business language

Required profile

• 8+ years of experience in UX, interaction design, experience design or design research
• Degree in Design, Psychology, Business, Digital Technology or a related discipline
• Broad exposure across industries and digital project types; insurance or financial services exposure is a plus
• Experience designing complex digital platforms and depth in one area such as information organisation, interaction design, design research, prototyping, usability testing, design systems or content design

Required skills

• Strong portfolio showing UX thinking and UI craft
• Practical experience using generative and agentic AI in design
• Ability to communicate design rationale to business and technical audiences